Setting Up
Before your event, you can expect our Crew to arrive on the day and at the time agreed, and to efficiently and professionally erect the tents and interiors according to the agreed equipment list.

On arrival, the Crew Chief will need to meet you to agree the exact positioning of the tents, and finalise the position of doorways, and which sides should be “up” and which “down” (taking account of prevailing weather conditions). It’s really important for a successful day that this happens swiftly on arrival, as our Crew can’t begin any work until the tents are positioned.

At the end of set up, our Crew Chief will conduct a series of “final checks” and will then be ready to formally handover the equipment to you. The Chief will go through the equipment list with you, double checking that everything is indeed present and run through various points you will need to know.

Taking Down
After your event is over, you can expect our Crew to arrive on the day and at the time agreed, to efficiently take the tents down and remove everything from site.

We will stock check everything before we begin and, if anything is missing, we’ll speak to you (or someone you nominate) about it.

Once we have cleared the site and loaded our vehicles, our Crew will walk the site and collect up any detritus ensuring that we leave the site clean and tidy.

To enable “take down” to proceed smoothly, we will ask you to ensure that any equipment that is not ours has been removed from the tents before we arrive. We will also ask you (or someone you nominate) to be available to speak to should there be any discrepancies with the stock check.

On Site Support
If you wish, we can provide a member of our Crew to be on site during the event. They can raise and lower sides as required, tend fires and generally help out. As a matter of course, we will not leave someone on site unless you ask us to do so.